the company Alfons group s.r.o. with registered office at Legerova 1821/41 120 00, Prague 2, the company is registered in the commercial register maintained by the regional court in Prague, section C, insert 11242 (hereinafter referred to as “Hotel”)
customer – as a natural or legal person (hereinafter referred to as “customer”). These conditions generally apply to all Hotel Guests and Agencies with whom a written contract for the provision of services has not been negotiated.
RESERVATION OF ACCOMMODATION AND SERVICES:
Reservation of accommodation and other services at the Hotel and confirmation of this reservation by the hotel is possible in writing, i.e. by email or by phone.
The reservation is considered valid and binding if the Hotel confirms the reservation in writing to the Guest by email or an automatic email confirmation generated by the relevant online reservation system.
The reservation is completed using a payment card or by paying a deposit in the amount of the ordered accommodation and services. Individual terms and conditions may apply.
In the event that the Hotel or the Guest does not meet the conditions stated in point 3., the Hotel does not have to provide accommodation and services.
The information provided on the booking confirmation is binding for both parties.
PRICES, CANCELLATION AND PAYMENT TERMS:
The price is per room for one night, including breakfast, unless the guest chooses otherwise.
10% VAT is included in the accommodation price. The city fee of 50 CZK/person per night is not included in the price of accommodation.
Cancellation of a confirmed reservation can only be done in writing, i.e. by email. The exact way to cancel a reservation is determined by the reservation system that was used for the reservation.
When canceling a reservation that was entered through an external provider (e.g. booking.com), the reservation must also be canceled through this provider in the manner required by the provider and under the conditions of the reservation.
Changing the reservation, i.e. moving the ordered services to another date is considered cancellation of the original reservation and follows the same regime as cancellation of the reservation.
Accommodation can be paid for in cash, we accept CZK and EUR currency. In the case of payment by credit/payment card, the amount will be charged in CZK or EUR, depending on the selected currency.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, then within 48 hours at the latest.
The Hotel reserves the right to pre-authorize the Guest’s card up to the total amount for the accommodation prior to the guest’s arrival in accordance with the active cancellation conditions of the closed reservation.
No cancellation fee will be charged if the reservation is canceled 24 hours prior to arrival (in the case of a standard reservation).
In the case of choosing a non-refundable reservation, the hotel has the right to charge 100% of the accommodation price at any time after the reservation has been made.
If the guest does not arrive, the reservation is canceled and the Hotel is entitled to charge the costs for the entire stay of the Guest.
The hotel has the right of the guest to ask for a credit card upon arrival to guarantee any payments for other services or consumption during his stay.
If the client paid for his reservation at the same time and subsequently canceled the reservation in a valid cancellation notice, the accommodation provider is obliged to return the money already paid in the agreed percentage amount. By default, the refund takes place in the same way as the payment was made (if it was made by card, the money is returned to the same card; if by transfer, it is returned to the same account). By default, the return is made immediately on the day of receipt of such a request (however, depending on the working hours of the reservation department or accounting office), but no later than within 7 days of receipt of the request.
RIGHTS AND OBLIGATIONS OF THE GUEST:
The guest has the right to use the reserved spaces and their equipment, as well as the equipment of the common areas
The guest is responsible for all damages caused to the room during the stay and agrees to pay any costs for repairs, replacements or special cleaning. The amount of the payment will be determined by the hotel.
The guest is obliged to report all faults and possible deficiencies during his stay at the hotel so that a remedy can be arranged.
The guest is obliged to pay the costs associated with the use of the Hotel’s accommodation services no later than on the day of arrival, then the guest is obliged to pay other costs – additional services (sauna, restaurant services and other hotel services) no later than on the day of departure, unless otherwise agreed. If the amount is not paid, the Hotel is entitled to charge the corresponding amount from the guest’s payment card after his departure.
The Guest may withdraw from the contract on the basis of cancellation conditions or in the event that the Hotel has not provided the Guest with pre-agreed services corresponding to the hotel’s standard
Check-in time at the hotel is from 2:00 PM on the day of arrival. Early check-in is possible only after agreement with the Hotel and may be charged.
Check-out time is until 11:00 on the day of departure. Late check-out is possible upon agreement with the hotel and may be charged.
The entire hotel is non-smoking. Violation of this regulation and smoking in the hotel’s room or premises entitles the Hotel to charge the Guest a fine of EUR 200 for cleaning the hotel’s room or premises. Smoking is only possible in front of the Hotel in a designated area or in the garden of the hotel in the courtyard section of the building.
Between 10:00 p.m. and 6:00 a.m. is the time of night rest. Behavior that leads to disturbance of other guests during the quiet time of the night is strictly prohibited (includes listening to loud music, television, shouting in rooms, corridors and other disruptive behavior). In case of serious violation of this rule, the hotel can penalize guests with a financial fine up to 200 EUR or, in necessary cases, call the police.
Dogs and other pets are not allowed in the hotel.
RIGHTS AND OBLIGATIONS OF THE HOTEL:
The Hotel is obliged to provide accommodation for the Guest on the basis of pre-agreed services that correspond to the Hotel’s standard.
In the event that the Hotel cannot accommodate the Guest on the basis of a pre-made and confirmed reservation, the Hotel is obliged to provide adequate accommodation for the Guest in another facility.
The Hotel has the right to demand a refundable deposit of EUR 80 upon the guest’s arrival for any damages or additional services. In particular, damage to property, damage or theft of hotel room equipment, or unreported consumption of the in-room minibar during the guest’s checkout are considered damages.
Based on the amendment to Act No. 634/1992 Coll., the accommodated guest has on consumer protection, the right to submit a proposal for an out-of-court settlement of a possible dispute to a designated entity for out-of-court settlement of consumer disputes, which is the supervisory authority over consumer protection pursuant to Act No. 64/1986 Coll.:
Czech Trade Inspection (ČOI)
Central inspectorate – ADR department
120 00 Prague 2
In accordance with the provisions of § 1837 letter j) of Act No. 89/2012 Coll., the Civil Code, the person staying as a consumer does not have the right to withdraw from the accommodation contract if the accommodation facility provides performance within the specified time.
These conditions are valid from 1/1/2022 and the Hotel reserves the right to change them and the Guest is obliged to follow these current conditions.
The Hotel collects the Guest’s personal data only for the period necessary until the end of the provision of the agreed services and does not provide this data to other persons.
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